Customer Service

Paying for your order by Credit Card is simple

Simply select Stripe when choosing your method of payment during the checkout process. Follow the simple, step by step instructions and enter your credit card details. Please email us at peter@peakcyclewear.com if you have any difficulties.

 What is Stripe?

Stripe is a secure payment gateway that allows us to process credit card transactions with the utmost security for you. It enables us to simply process the payment without keeping your credit card details on file. We accept all the major credit cards for your convenience. It safe. It's secure. It's simple.

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please keep your invoice as proof of purchase, which we will ask you to produce when notifying us of a problem.

For returns contact peter@peakcyclewear.com prior to dispatch.

Returns: 
Peak Cycle Wear Pty Ltd
59 Love Street
Holland Park Q 4121
AUSTRALIA

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

There is nothing worse than buying online and then waiting an eternity for it to arrive. Avoiding this is a priority.

All postage is via Australia Post for security and reliability. All orders received by 2pm on any given business day will be processed that day and shipped the same day.

We aim to have all Australian orders delivered within 7 working days.

International orders are estimated to take between 5-12 working days via International Air Mail services.

Domestic Shipping Rates by Total Order Value (as at 9 October, 2013)

We are very pleased to offer FREE shipping on all orders within Australia.

 

Worldwide Shipping Rates by Total Order Value (as at 9 October, 2013)

International orders will be calculated depending on your location prior to proceeding through the checkout. You can choose from a range of options to suit.

Worldwide orders over $200 receive FREE shipping.

 

Pricing

While we are more than happy to deal with and ship to the world - please note that all our transactions are in Australian Dollars.

Privacy Policy

No information gathered is shared with third parties. No credit card information is gathered or stored and therefore cannot be used with third parties.

We use a secure payment gateway with the latest SSL Security Certificates in place to ensure the very best convenience to you as well as privacy and security for all our customers.

Bank Deposits

We always strive to provide customers with a broad and cost effective range of payment solutions. That's why we offer direct deposit as an option for Australian customers. However, due to the fact that many international banking institutions charge exorbitant international transfer fees, we do not offer this service on a regular basis. If you would like to enquire about this service for your transaction, please email us with the details before placing an order. Please note that there may be nominal fees applicable. Hey, but if you don't ask you don't know.